Service contracts
Information about the service contracts that we offer to ensure your instrument is always running at peak performance
Service contracts
Service contracts are available for the entire portfolio of Markes' instruments globally, offering a coverage level that is right for you.
Our Full Cover Contract Plus (FCC+) and Full Cover Contract (FCC) service plans are designed to give you total assurance about maintaining analytical performance and uptime. If you prefer to pay for support as and when you need it, our Routine Maintenance (RM) contract is a cost-effective way of making sure that you don’t miss out on your annual preventative maintenance visit. P = These features are also available to purchase separately when needed. Please contact us for more details and pricing information.
Service contract |
FCC+ |
FCC |
RM |
|---|---|---|---|
Unlimited remote support |
Yes |
Yes |
P |
Engineer site visits |
Yes |
Yes |
P |
Guaranteed priority response |
Yes |
- |
- |
Call-out |
Yes |
Yes |
P |
Preventative maintenance visit (one per year) |
Yes |
Yes |
Yes |
Software updates |
Yes |
Yes |
P |
Refresher user training |
Yes |
P |
P |
Preferential consumables plan |
Yes |
Yes |
- |
Conditions for service contracts
Contracts can only be set up if the instrument(s) have just come out of (a) the one-year warranty period, or (b) a Markes-recognised service contract.
Should this not be the case, then a ‘pre-contract service’ may be required, for which the costs of labour and parts for rectifying any pre-existing faults are chargeable. This would usually be combined with the routine maintenance visit, in which case travel costs are not charged.
More information
For further information on our range of service contract please contacts our service department –support@markes.com
